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Internet Marketing

IDEA – for the people, by the people!

December 26, 2008

Logged in to Yahoo India today and got to see this splash banner of Idea.

idea

 

Well, personally I have always liked the advertisements of idea esp. the television commercials. Though the ideas shown in the commercials are not always practical or implementable one but then too those commercials leave a sweet smile on your face with a thought, “oh how wonderful it would have been if this idea was implementable”. For e.g., that school kids of village learning through phone or the village kid giving the road direction to a gentleman in a very fluent English. Yes, some of the commercials show those ideas which if possible to implement could have really changed lives. So, considering my liking for Idea ads, it was quite natural for me to click this very prominent online Idea ad and to my pleasant surprise it took me to a site http://www.bythepeople.in .

bythepeoplein

 

The first look gave an impression of it being a web extension of their recent television campaign wherein politician seeks opinion of the people on some important projects through phone. And yeah I was right, it’s actually a site by Idea wherein people can submit their opinions on any public issue. The site emphasizes on public opinions and importance of participative decisions. As of now it’s just having one page which asks to vote in favor or against of participative decision and a text box asking to submit topic on which one would like to have opinion and on submitting your vote, it shows the result statistics. Well, personally speaking I liked the concept of this website. Though it’s not something absolutely new as there are some other Indian portals as well which are revolving around some or other important social awareness campaign but still the whole idea of raising public opinion on important topics through online voting system seems to be a good idea and if used properly it can be mutually beneficial for the brand hosting it as well as for general public. The portal is quite new as of now, maybe they have plans to introduce some more stuffs in future but I do think that this website is lacking certain critical info currently, for e.g., what will happen once I submit my vote on any important topic? What is Idea going to do with those public opinions? Are they going to submit it to concerned authorities or are they going to take some initiatives based on those opinions? I’m not sure if taking certain initiatives will fall under their responsibility limits but they should at least tell people why and what of this portal and the overall basis of initiating this opinion portal. If they do so, it will surely help them in differentiating from any current existing poll properties like TOI poll etc, polls like TOI merely act as indicator of certain statistics like X % said yes and Y % said no. The title of the page reads – “for the people, by the people”, I wish it really turns out to be so 🙂

Ghajini Marketing: Employees go bald!

December 19, 2008

While I was anyways impressed with these interesting collaterals of Rab Ne Bana Di Jodi in multiplexes, I get to hear of this another very different kind of promotion campaign of Aamir Khan’s upcoming movie Ghajini. Now first speaking of this Rab Ne Bana Di Jodi collateral which I noticed in a popular retail outlet in the form of a table top followed by a theater in the form of a long standee where I went to watch this movie, it was having a very fascinating dual visual effect. Same standee was showing two different forms of Shahrukh and Anushka if seen from two different angles – one was showing him in his common man avtaar and the next angle was showing him in his hip and cool avtaar. Quite interesting and attention grabbing! Wish I could have taken a picture of the same.

 

But I think what Ghajini has done is far more catchy and really unique in terms of promotion strategy. Ghajini promoters have tied up with leading multiplexes in Mumbai where multiplex staffs have volunteered to sport the famous Ghajini hairstyle from 9th Dec – 25th Dec’08. Well, actually they have gone bald like Aamir, so I am not sure how they are saying that this promotion is valid only till 25th Dec’08. I think it has to be valid till they don’t get their hair back…LOL, isn’t it? Can you imagine everybody i.e., right from administrative and refreshment counter staffs to ushers being bald at the same time??? Have a look on this pic and for more such pics check out this NDTV photo gallery.

 

ghajini_promotion1

 

 

I must say I found this promotion to be quite interesting and very hatke! At least I had not heard of this kind of thing before in Bollywood. Looks like Ghajini is not leaving any stone unturned for competing against the big releases like RNBDJ and Jumbo. Though jumbo is a movie of very different genre but RNBDJ is definitely having SRK and when it’s a competition between SRK & Aamir…well the whole world knows how and what it is J. Promotion wise definitely Ghajini is standing out more, but let’s see who stands out more at BO finally?

 

SMS Marketing or Bombarding?

November 25, 2008

Yesterday I attended a session on “Mobile Marketing and its immense concealed potential in India”. While I agree to some of the points and as a marketer I am absolutely aware of the potential and different channels of mobile marketing in India but when it comes to execution I can’t help myself from heaving a frustrated sigh on this term known as “Mobile Marketing”. I will not go into deeper details of why and what, I will just cite few examples of my recent experiences with one of the most basic tools of Mobile Marketing which is SMS based promotions:

  • Date: 23rd Nov’08. Sender: Orange Holidays. Text of the SMS:
    • FREE LCD on booking today to Bangkok / S’Pore / Malaysia / Dubai @ 2500 including Airfare, Stay, B’fst, S’seeing. Taxes Extra. FREQUENCY of this SMS: Got the same message 4 times in 45 minutes! Well, it’s from Orange and it had to be this loud I guess.

 

  • Date: 24th Nov’08. Sender: 12900. Text of the SMS:
    • Searching for a Friend?? Call 12900 & say MUJHSE DOSTI KAROGE to make New Friends. FREQUENCY of this SMS: 2 every day for almost 1 week now! Wish there could have been a short code to reply and I would have replied: NO NO NO! Mujhe kisi se dosti nahi karna hai!!! Huh, what a wrong targeting, age as well as profile wise!

 

  • Date: 24th Nov’08. Sender: Some unknown number. Text of the SMS:
    • Kerala Holiday packages, House Boats, Tree House, MUNNAR, Backwater / Beach resorts/ Taxis.CNT-elaecoland.com. FREQUENCY of this SMS: 7, yes 7 in 1.5 hours!!!

 

  • Date: X, Y, Z…1,2,3 (list is so huge that I’ve lost the count). Sender: Airtel. Text of the SMS:
    • Are you aware of your Mobile rates on Roaming? On your rateplan, roaming & local calls cost the same! Receive / make calls while roaming across India at Re 1/min. FREQUENCY of the SMS: Phew!!! Infinite I guess… including 2 reaching me at 2 and 2:30 am in the morning! Now how am I supposed to react??? I just wanna tell Airtel guys that not only I am aware rather by now I have remembered this SMS by heart, thanks to the non-stop bombardment from your side!

 

  • Date: 24th Nov’08. Sender: WIN. Text of the SMS:
    • WIN WIN WIN! Answer this simple question & take home 1 kg of gold and a brand new FORD IKON car! SMS A or B to this blah blah blah number. FREQUENCY of this SMS: Infinite, trust me infinite times on my Tata Indicom number. Oh, how I wish winning 1 kg of gold would have been so simple as these crap SMSes show. Gawdddd I see a WIN as first word and immediately press DELETE! I DO NOT want to get the same moron question everyday and neither I wanna win a ford ikon or 1 kg of gold at all!!!

Well, these are just few of the SMSes which I received in last two days, not to mention that while I was attending this session on mobile marketing, I received not 1 or 2 rather 11 promo SMSes. I as a customer am so distressed with such SMS barrage that most of the time my only reflex reaction with these SMSes is DELETE! I had earlier also written about Fate of SMS Marketing and with increasing instances of such forced SMS nuisances I can’t stop myself from expressing my distress yet again. I really doubt on the so called potential of this mobile marketing in India. Isn’t this marketing channel getting over-abused the same way as email marketing in India?  Don’t you think that not only content of such promotion lacks innovation but execution needs some serious attention as well? We are anyways listed as one of the top email spammers in the world, I’m wondering when we are going to top the list of SMS spams as well!

 

Movie Marketing: Drona

September 29, 2008

As I said earlier like Hollywood, movie marketing is getting innovative day by day in Bollywood as well. We can see quite ground-breaking examples with each movie, be it Jaane Tu Jaane Na, Love Story 2050, Bachna Ae Hasseno, Rock On, Phoonk etc. Promoters are trying everything from reality shows, online promotions, interactive websites, innovative contests, promotions on social media to the good ol’ days traditional promotions like television, hoardings and print. While everybody is trying to do some or other promotions but there are some who start a trend by trying out something hat ke. Joining the bandwagon of bit hat ke promotion now is the upcoming movie Drona.

  • This weekend television was flooded with Abhishek Bachchan appearance in every other program, you switch any channel and you can see Junior B doing only three things – either mentioning the fact that Drona is the best movie he would have worked in or praising his dad and wifey’s acting talent or shaking his legs on Kajra Re 🙂. So, what was so Hat ke about Drona promos on television? I mean these days weekends are flooded with star appearances promoting their upcoming movie, so wasn’t Abhishek’s presence same as any other movie promo on television these days? Well, it was more or less same on other channels wherein he was judging reality shows like X, Y, Z, A, B, C, 1, 2, 3, 200, 300, 400 (oh I’m actually losing count of ongoing reality shows 😛) but it was definitely different on NDTV and Colors. On NDTV, this time in “India Questions” series it was Jr. B who made an appearance, this program is hosted by none other than Dr. Prannoy Roy himself and I personally like to watch this program whenever I can. But naturally the audience ratio was skewed positively towards females and the way the program was conducted was interesting. Apart from promo of movie Drona in a very subtle way, Abhishek’s fans got to know lots of other interesting facts about Abhishek as well thereby definitely leaving a positive impact of the actor and his upcoming movie Drona. Next was his appearance in this very irritating program Bigg Boss…well personally I hate that program from the core of my heart but the way Jr. B was involved in that program has definitely created quite some noise…the participants not only were made to act some scenes of Drona rather Abhishek got to spend some time inside the house as a normal participant. Well, many people who are not regular viewer of that program also actually ended up watching that episode because of Jr. B’s presence inside the house.

  • Next very noticeable promotion strategy of this movie is the hat-ke merchandize of the movie Drona. Producers of Drona are all set to launch a comic series based on Drona, the first of which titled “The Crowning” is set to hit the shelves of book stores on 30th Sep’08. Now in Hollywood we all know the trend of movies based on comic but this trend of a comic based on movie is quite interesting I must say. Of late, producers have tried games and other interactive merchandises based on Bollywood movies but not many of them were as such a huge success but Drona being a sci-fi movie maybe the comic will click with kids and younger comic loving TG. The comic is priced at Rs. 50 and is distributed by Euro Kids. Approx 20,000 copies have been printed in first phase and will be circulated through various key channels like Shoppers’ Stop, Future Group outlets etc. Hmmm interesting merchandise option and I think comic based on Indian Super hero has some potential as well.

Drona is slated to release on 2nd Oct’08, now let’s see how the end product is and what has box office in store for this movie? At the end no promotion can help in sustaining a product if the product itself is not good 🙂

http://helpbihar.in: Interesting Example of Viral Marketing

September 20, 2008

One of my friends forwarded me the link http://helpbihar.in which is a campaign for helping Bihar Flood Victims. Its an initiative started by www.planindia.org and the conceptualization and design is done by Quasar – an interactive online agency. This site asks you to fill answer for some simple questions and for each correct answer sponsors would donate Torches, Candles, Milk powder, Match Boxes, Chlorine Tablets, Nylon Ropes, Tarpaulin Sheets and Biscuits to Bihar Flood Victims. Sponsors name and logo is mentioned in the right hand side of each question and some of the sponsors observed by me were Godrej, Chevrolet and Cadence. For each correct answer you get to know what you have donated to help the Bihar Flood Victims. The more people answer the questions, the more donations go to flood victims.

Initially I had some doubt on the authenticity of this campaign and hence I directly asked it from one of my business associates who works for Quasar and he confirmed that this is very much a real campaign and the donations are being given by the sponsors to Bihar Flood Victims. The site has this message displayed on top – “The more people play this game, the more help goes to flood victims. So click here to invite your friends. My first reaction as a user after submitting the answers was to send this to all my friends and acquaintances. Me and many of my friends have donated money and clothes to victims as per our means and resources but when I sent this link to them not only did they answer the questions themselves but most of them have forwarded this link to all in their contact list. When I put this link in my status message in all chat engines, almost 50% of my contacts in my list pinged me and asked, “what is this link all about”. A very very effective viral marketing example I must say! This definitely has the power to encourage individuals to pass on this message to others and hence has the potential for exponential growth and influence. And the best part is that it immediately connects to you and sending it to others is very spontaneous and intuitive. I liked this concept a lot and I think Quasar has done a wonderful job as far as conceptualization is concerned. Its really good to see such innovative viral campaigns not only for product promotions but for serious social causes like helping flood victims etc.

Phoonk Contest – Movie Promotion Strategy

August 12, 2008

So, it was not hoax… This contest news started doing rounds in media somewhere in last week of July’08 and almost every publication including ET has covered it. But somehow I kept on thinking that it’s not real and is yet another scandalous strategy to promote the upcoming horror movie of Ram Gopal Varma – PHOONK. But well, I was wrong, it’s true that Ram Gopal Verma is running a “Dare to watch it alone” contest wherein he is announcing a prize money of Rs. 5 lakh for anyone who dares to watch this movie from start to finish alone in a theater. Very interesting promotional strategy to instigate people to watch this movie.

Azam Khan the producer of the film says, “We’re confident that the film is so scary that it will be extremely difficult to watch it all alone in a theater. We will be running a contest and giving out details on our website about how to participate in it. Right now we have decided that we will screen the film for the winners of the contest a few days before the release of the film, that is on August 22. At the moment we have planned four trials that we will screen in a preview theatre.” (source: economictimes.com). Infact the contest details are out on their website www.phoonk.in as well as their official communities on facebook and orkut. Official communities on facebook and orkut are asking people to visit their website and I must say that PHOONK website is a very well done up website unlike many other movie website which are just a collection of some html pages promoting the wallpapers and ringtones. I really liked the UI of this website and the background score is creepy enough to scare a person like me at night :P, have a look on this snapshot yourself:

This contest has definitely become a hit I think, as out of 423 members (as of today) on the official community of facebook, more than 180 people have commented saying they are willing to accept the challenge. Not only that all official articles in online newspapers, official blogs etc are flooded with comments of people dropping their mobile number and email ids to participate in this contest. It had to happen for sure, general human psychology is that the moment you dare people for anything, most of them would like to try it out. I am sure that because of this contest and hype about Phoonk being one of the scaroest movies ever made, many people will go now to watch it in theater. Apart from this dare to watch it alone contest there is another contest announced on their website viz., “It Happened to me” contest wherein participants are supposed to share their real life scariest experience, black magic stories or ghostly encounter and the 10 best entries selected by Ram Gopal Varma will be paid Rs. 25,000 each. Not only that, if your story is good enough to be made into a feature film you will win as good as Rs. 5 lakh and if your story is selected and you can write a complete script for the film you will win Rs. 10 lakh!

Yet another exciting and very impressive promotional strategy from bollywood! As I mentioned earlier bollywood is getting seriously innovative day by day to promote its movies and PHOONK is another example of that. Now let’s wait and watch if these marketing gimmicks are going to give any success to Phoonk or it will be just another dud from RGV factory!

Internet shopping boom in India

August 9, 2008

Well, Rakhi season is here and as expected all my inboxes are flooded with promo mailers from different e-commerce sites about online Rakhi hampers and packs. After going through different mailers and hampers on offer, I settled for one of the Rakhi packs from rediff.com shopping portal. I have been sending Rakhi through online shopping for last 5 years I think. Though it is bit expensive than the normal post / courier service but I still prefer it over those primarily because of delivery guarantee and presentation / packaging. I have faced some irritating issues earlier when Rakhi was not delivered on time even after couriering it well in advance and once I remember I had sent the Rakhi and a small gift in a very beautiful packet only to come to know later that my brother had only received Rakhi in an open envelope without any gift inside 🙂. So, considering the assurance and convenience which I get while sending it through these e-commerce sites I find it to be justified to spend those extra bucks for it.

But I must say unlike few years back, this year it took me some time to make my purchase decision mainly because every online shopping was having some or other interesting thing to offer with almost nil price differentiation. Another interesting thing to be noticed was the way packets were described in these portals, instead of simply saying packet consists of 1 Rakhi, 1 card, etc. most of them were focusing on the packaging and the relevance of it to the tradition of Rakhi. Ehhh quite attractive and strong marketing so to say. E-commerce sites are learning it well to push online shopping esp. during festivals in India. Despite the price curve moving steeply upwards during peak season these sites are very much able to sell their products as there is a certain set of TG in Indian market now who is becoming used to the convenience of online shopping.

Infact last week only I had read an interesting article in ET about internet shopping catching up fastly in India. As per the statistics, eBay India is selling one product a minute and its not only software or tech product which is being sold, rather its surprising to know that one of the most common products sold online is jewelery. Here are some other interesting figures from that ET article [dated 3rd Aug’08] about eBay India which reinforces the surge of internet shopping in India.

  • On an average day a piece of jewellery is sold every seven minutes, a coin or note sells every 16 minutes, a stamp sells every 19 minutes, an apparel sells every 22 minutes and a book is sold every 27 minutes on eBay India
  • 70-75% of buyers on eBay India are from age group of 25-30 years.
  • It is jewellery that is the most sought product on this site.
  • Buying trend wise electronic gadgets are popular among male buyers and jewellery is the obvious choice of Indian women.
  • Apart from jewellery, apparel category is the other area which is a favorite among women buyers.

Apparel and jewellery being bought online in India, online shopping is really catching up then 🙂

Internet rejuvenating Indian Art Industry!

July 30, 2008

Yesterday while just casually browsing through ET, one piece which caught my immediate attention was how internet is changing the face of Indian Art Industry. Indian Art and Internet, oh wow what a lovely combination as both happen to be my special areas of interests – art out of passion and internet out of profession J. I immediately stopped over to read the complete story and I was quite happy to observe the shift which is happening even in Indian Art Industry because of this overall internet revolution. Not only artists are using Internet for reaching out to different markets but they are also using it for expanding their canvas of inspiration. While offline stores, galleries and exhibitions give artists a chance to promote large number of creations at one go but at the same time Internet gives them a very wide avenue for promoting their work to right kind of TG across different geographies at a very economic cost. Most importantly you get to see work of other people, you can discuss and share feedback with like minded people as well as it provides ample opportunities for an artist to study and research the subject of painting thereby expanding his / her creative horizon. While downside of it is definitely there with more chances of plagiarism and piracy but as per me the positive aspects of it outweigh the negative ones.

Indian Art industry is moving ahead quite positively and thanks to the internet exposure that prices of Indian works are growing northwards. As per an estimate by the creator of The Fine Art Fund, Phillip Hoffman, the size of the Indian market has grown from $2 million to approximately $400 million in the last seven years and to add to that as per Yamini Mehta, director of modern and contemporary Indian art at the London-based Christie’s, “Indian art is becoming a part of international consciousness, which is why we have seen a spectacular growth in this field”. More and more people outside are looking out for Indian masterpieces and famous artists are getting unimaginable prices too. Early this year M.F. Husain’s “Battle of Ganga and Jamuna” sold for $1.6 million in New York! $1.6 million…this is seriously some money man J.

As an amateur artist with a strong passion towards painting, I have always believed in the power of internet for promoting Indian Art to the right TG. Personally speaking I paint out of hobby and have never tried doing it commercially but I know of many good and senior artists who earn their living through art only and I know how difficult it is for them to meet their ends because of low potential in the local market. I know of this friend of mine who is a very good senior level artist but she was always confined to the limits of Indian Market. One fine day I helped her in building a website and we put her paintings in sites like e-bay etc. Though there was no miraculous result which happened immediately and of course she didn’t make any earnings in million dollars but results were not bad either. She started making money slowly out of online selling and atleast she gets lots of leads now through her website of people interested in learning painting from her. She has got steady income and now she keeps on telling everybody about power of internet and how it can help them in reaching out to wider sphere.

Reading that article in ET with the word “industry” suffixed everywhere after “Indian Art” instilled quite some hope within me. Wish, like many other industries internet revolutionizes Indian Art industry as well with more and more open minded artists who are willing to try out newer technologies and platforms.

Internet Spend in India

June 20, 2008

Was going through the “Indian media forecasts” report released by GroupM recently, the report has covered trends of different media quite comprehensively. Well, I will write my view-point and analysis of that report separately as I still need to go through some of the figures in details. Call it my special personal interest in this space or the nature of my job, but one thing which immediately caught my attention in that report was trend of internet media. Spend on internet media was Rs. 390 crore in 2007 as against Rs. 204 crore in 2006. And this spend is expected to become Rs. 624 crore in 2008. Here is the table which I have made out of GroupM April’08 report for internet spends.

Well, the good thing is that internet spend has increased by 91% since last year, a very commendable growth so to say and is further expected to grow by 60% in 2008, but the sad part is that the % share of media is just 2%!!! Now this is an abysmally low share of the total media spend considering the internet penetration amongst the urban India now-a-days. Had read it in last year report that on an average, Indians in metros and category A towns spend 9 hours a week on internet. And if I think of myself and me like lakhs of consumers who are working professionals and their life revolve around internet, I think this average time will surely go high. On an average most of us must be spending 5+ hours daily on internet and this is far more than time spent on TV or newspaper. Television for sure is restricted to few minutes on weekdays and few hours on weekends. Despite such high internet reach in most of the metros, A and B category towns, why is this % share of overall media so low?

Though more number of brands are advertising on internet now but still internet as a medium is taken in most of the cases just to complete the 360 degree circle. Also whichever company I have worked for, one key factor which I have personally experienced in planning an internet campaign is the fact that most of the media planners present internet as a lead generation medium wherein a small ad click will take you to a landing page asking you to submit your details! No freshness or uniqueness at all! One can hardly observe any innovative and engaging campaign on internet these days which is for brand building and not only for lead generation. Well, working for a company where leads play a critical role for sales team, I agree that lead generation is a very critical objective for any campaign but just spending few grands or max lakhs on internet only for lead generation and not for brand building is not at all justified for this medium.

When most of the big budget campaigns have advertising money spent in crores on traditional medium like television or newspaper why can’t there be money spent on internet as well? When money can be spent on hoardings or television where there is so less accountability, why on internet everything needs to be justified by CPL or CPA? I think a good internet strategy should have both angle – brand building followed by lead generation and marketers as well as decision makers should realize the importance of internet now. Internet as a medium is not only having high reach these days but it is also one of the most quantifiable medium. As compared to any other medium, internet can measure the performance of any campaign more accurately and precisely. Well, its time now that this medium should definitely be given its due!

Review sites: Making or breaking the brands?

May 13, 2008

Few months back, I remember referring to a very popular review site for reading some resort review where I was going to stay for a weekend trip. After seeing so many good reviews over there, I felt positive about that resort, the snaps posted were also quite nice and so made my bookings for two nights immediately. Well, the real pleasure came when we landed at the resort. There was a huge difference between the virtual projection and the actual experience. The resort was really shabby with hopeless customer service. Food was bad and unhygienic and the overall cost of stay was nowhere justified by the service. Infact a few kilometers away, there was another resort which looked promising enough but alas I couldn’t shift to this resort as I had already made my payment to this earlier one and at no condition, he was willing to return the same. On my way back I stopped for lunch at this second resort and while talking I asked the manager as to how come they have negative reviews on this review site whereas this other hopeless resort is having so many positive reviews and comments? He immediately replied back, “madam, don’t trust these review sites, the manager of other resort knows that you people in Bangalore refer to review sites and blogs before going ahead for a weekend drive and hence he himself goes ahead and writes lots of positive reviews about his resort and criticizes others through different ids”!

Well, this is not something new which I would have heard recently. Many other companies are facing this issue as well i.e., competitors bad mouthing them in online space through multiple dummy user ids by writing negative reviews or criticizing services and thus creating bad imagery in the market. Marketers are playing around with user generated content to the best of their advantage. There are many companies who have hired professionals to do reputation management (oh yeah now-a-days there is a full fledged profession with this fancy name) for them in online space. To my utmost surprise, there are specialized reputation management agencies these days who contact me for managing the brand reputation of my company in online world and if you ask what all they can do, you get one standard answer – write positive pages about your company and negative about your competitors. I can somewhat understand positive pages about own company but negative pages about others as competitors…hmmm quite a misguiding strategy I must say.

In today’s net addicted era wherein most of the consumers are actually spending majority portion of their lives with laptop and internet, user generated reviews play a huge role in creating an image or perception of any brand. Before making a purchase decision, almost all educated consumers these days check internet to get some reviews or feedback of the product. These review sites act as one of the key influencers in any buying behavior as the general impression is that a sales man will always try to hard sell the product by only highlighting the positives of any product whereas normal consumer feedback will give some genuine views about that product. Considering the trust and faith which a user places in these contents, I think such misguiding strategies are absolute felony. Most importantly it’s not only that particular product but in the long run even those review sites are going to suffer by such acts. If there will be no credibility of content who would like to visit that site again? Not sure if it’s possible to take any step in this regard in India but sites like mouthshut, techtree, indiareview should definitely think of some strategy to counteract the same in future. As far as I as a user am concerned, I now definitely don’t trust the reviews of products on sites like mouthshut etc. esp. if there are only good reviews about any product 🙂