Hitesh shared this video at a very right time today…with so much of focus on customer engagement in my organization these days surely this video acts as yet another confirmation on the mantra – “It’s not about listening, it’s not about monitoring, it’s about ENGAGING”. Thanks Hitesh for sharing this.
More to follow on this mantra soon based on my experiences, as of now I just wanted to break the stagnation of this blog, have not updated it since 5th Feb’09 (that fateful day!). Till then have a look on this video!
[youtube=http://www.youtube.com/watch?v=3HhWakaGvY4]
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