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Marketing

Farmville Success – An evaluation

October 31, 2009

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OK…It’s official now. I’m SERIOUSLY addicted to Farmville and there is no denying the fact now. Howmuchsoever I tried to resist this game by blocking all Farmville updates or ridiculing my friends who have been playing it during work hours, but ever since I went to this app with a thought to just have a casual glance on this thingy called Farmville, there has been no turning back. This game is really addictive and I think after a long time I’ve become crazy for any game like this. Yes, when I had opened my Facebook account, I definitely enjoyed few apps but beyond those initial ones, rest I just visited more from a purpose of checking those out. But Farmville is a different story all together, the devotion is so much so that every night when I come back from work the first thing which I do is check out on my crops and harvest the ready ones. And I think I am still not as compulsive user as some of my friends are, someone now dreams of gaining XPs whereas someone wakes up at midnight to harvest his crop, there is one who smsed me his Facebook password to harvest as he was stuck in a long meeting and one who called up and shared the password so that I can harvest his ready crops as he himself was travelling out. Such is the user-involvement in this game!

No wonder Farmville has got 58+ million active users (as on 14th Oct’09) and it has been topping the list of social games ever since its launch on 19th June’2009.

Farmville

Image Source: Gamasutra

Close to 60 million users in just 4 months??? That’s really some statistics in the history of social games! So, what could be the reason for this historical success of the game? Well, there are actually many but I think the key reasons which can be attributed towards the phenomenal success of this game are:

  • Engaging/Stickiness: Oh, this game is really sticky to its core and this is one of the biggest reasons for so much of repeat visits to this app. You buy crops with Farmville coins, sow them in your farm and if you do not return to your farm on time, your crops wither and die. That’s a loss of money and negative impact on your balance! So, one has to return to this game again & again if you want to make more or do not want to lose your money there. A lovely way to keep the users engaged.

  • Networking: With Farmville on Facebook, there is a possibility of networking within a networking site. You can ask your friends to be your neighbors in farm and there are different ways by which you can visit your neighbors and earn reward points in the game. So having neighbors is advantageous and within social networking arena of Facebook, it gives you another chance of farm networking by interacting and helping your friends. Now I do get actual messages like, “visit my farm as I’ve revamped it completely” or “check out the new tractor and decorations on my farm” 🙂

  • Viral: It spreads like crazy in your community and there are many interesting reasons for the same, be it free gifts which you send or receive from your friends and later can use those to make money, sharing the wealth of your success or helping stray animals, all have some rewards attached which motivates you to spread the word more and more. You automatically end up doing these making this game truly viral in every way.

  • Communication: Zynga content guys definitely know the art of communication, each action has a prompt for communication and most of it is in either such an interesting language or are encouraging announcements of your advancements that you actually end up publishing your updates to your friends. And these updates act nothing less than a trigger to your friend to go and do some more farming in their farms.

  • Design and innovation: I personally love the UI of this game, I mean the colors and graphics of those fully grown crops definitely give you joy of a different kind. To add to that, constant innovation by Zynga team in terms of new farm additions like those beautiful flowers, Indian flag etc. or themes like the Halloween ones are nice additions for the users.

  • Monetization: Farmville is not just another free social game, it has got a well planned monetization strategy in place too. And by money I don’t mean Farmville coins or cash, I definitely mean hard cash in terms of real $. Thanks to the addiction of this game that once players are hooked on to it, they actually end up spending “real” money in buying “virtual” goods. On any given day 500,000 tractors (which are $20 “virtual” Farmville tractors) are sold on Farmville. No wonder, Zynga the company behind Farmville is making good money and has been profitable every month since September 2007.

Last but not the least, I’m wondering if success of Farmville has some connection with users’ psychography too? The fact that quite many Farmville users are actually Indians, makes me think if it has something to do with roots of Indians being in farming and agriculture? Also in other countries too, amidst all hectic life and work stress people are heading towards peaceful farms in reality, so is setting up a virtual farm somewhere helping them relive the same experiences online too? Has Farmville’s growth got anything to do with user’s inclination towards pastoral lives and is it serving “this” intrinsic need in the virtual world?

All that glitters may be gold this diwali – Indians to go online for shopping?

October 17, 2009

Update: Catch my latest post on pluggdin:

  • All that glitters may be gold this diwali: It’s that time of the year again which most Indian marketers wait with bated breath, there is festivity all around and thanks to better market condition, Indian consumers are looking forward to splurge this festive season both in offline as well as online shopping. Read More…

Wish all readers a ‘bagful’ (after shopping ) & prosperous diwali! 🙂

Offisial Atyachaar from Make My Trip

August 24, 2009

Makemytrip does it again and this time I love it. In fact just saying “love it” once can’t justify my delighted reaction towards the campaign, I mean I seriously loved it esp. the official atyaachar anthem. It’s a riot and simply terrific! It’s one such viral campaign which you definitely feel like promoting on your own. I seriously went ROFL listening to the lyrics of the anthem and the tone in which it has been sung is brilliant.

Makemytrip has launched this online campaign www.offisialatyachaar.com to promote its weekend packages. It’s a movement against work stress, impossible deadlines and long work hours which Make My Trip has presented in a very interesting way. The home page reads: Impossible Deadlines? Graveyard shifts? An atyachaari Boss? Work has taken you for granted for way too long. It’s time to act. It’s time to break away! Join the protest. It has sections as – Offisial Atyachaari, Offisial Atyawear, Offisial Anthem, Offisial Downloads, Offisial Outburst and all of them are just fantastic. You need to navigate through the site on your own to experience the fun. The movement has already instituted its presence on Facebook, now I’m eagerly waiting for its appearance on twitter too. What I liked about this campaign:

  • It’s FUN and brings a big smile on your face.
  • It establishes an immediate connect with the TG.
  • It promotes the product in a very intelligent way; in fact there is very less of branding in this overall campaign but still it creates that impact both from brand as well sales perspective.
  • It’s interactive properties like atyachaari jokes, sicknames for bosses contest, ringtones, wallpapers and my personal favorite – smashing a real office as protest to atyachaar :). I think these are really wild and innovative stuffs.
  • It’s a viral in true sense, you really feel like sending this link to your peers and colleagues.

From concept to execution, I think both EURO RSGC & digiVaasi have done a great job. I’m only wondering why haven’t they started promoting this campaign at least amongst its members? I don’t remember receiving any email or message unlike that Gajodhar campaign which frankly speaking I hadn’t liked much. By chance I went to Make My Trip website today to check some ticket price and glanced upon their banner ad. Hope they start promoting it soon to spread the buzz and till the time they are not, I think I as a fan of this campaign would like to do it through my blog & tweets :), now that’s what I call a true viral, ain’t it?

Should Air-India change its mascot now?

July 29, 2009

Was surfing the website of Air-India today to book a ticket & suddenly I saw our very own Maharaja in different avtaars there, like Maharaja with a laptop on home page & Maharaja with Indian flag near log in box. Though the size of Maharaja was definitely reduced but nonetheless noticeable enough! In fact I think as a kid my understanding of the word “brand” or “mascot” was only limited to either AI’s Maharaja or AP’s Gattu and its that solid imprint on my childhood memory that even slightest trace of Maharaja ji or cute Gattu catches my attention till date.

Airindia.mascot.maharaja

Air India had adopted this Maharaja mascot in 1946 symbolizing an Indian Maharaja kind of person welcoming passengers from all across the world on board, if I’m not wrong this Maharaja is one of the longest lived & most recalled mascots till date. But then today this mascot made me really thinking esp. because of all the reasons for which Air India has been in news of late. Now with Rs. 5000 crore loss last fiscal year due to operating costs, day on day ongoing loss of approx Rs. 15 crore & plans to cut down on quite many travel sectors, does Air India stand anything to do with royalty in these days? Well, I know the mascot was not chosen for exact representation of royalty only but then to a common man the image as well as the word Maharaja has always meant to communicate the same. With Air India being in news for only huge losses and other sorry state of affairs I personally think this Maharaja is a mismatch with the overall perception of the company. A Bankrupt Maharaja instead of Maharaja is what it makes me feel about it now 🙂. Rationally speaking, I think it’s time for AI to re-look at its mascot, it has outgrown its own perception today and I can see some sort of disconnect here. Though I’m sure there must be nostalgic / emotional reasons for the company to still continue with the same.

Would like to know your views on this. Does this Maharaja suit AI’s current image? Do you think AI should bid farewell to this Maharaja now?

The Great Driving Challenge: A perfect marriage between traditional & new-age marketing

July 21, 2009

Some brands definitely know how to use social media for an effective promotion campaign. While lots of Indian brands are still wary of social media or are trying to figure out how to use it beyond forums and customer complaint management, here comes a very engaging online cum offline reality campaign from Mitsubishi Motors which has set an example for social media marketing in India. They have launched a marketing initiative “The Great Driving Challenge” as a promotion strategy for launch of its sports car brand “Cedia Sports” and what makes it really unique is the way it has integrated its online initiative with the offline one.

The Great Driving Challenge is a web-centric campaign where couples are asked to apply for the challenge on www.greatdrivingchallenge.com. Out of all the applicants, top 100 will be selected for the next round based on public voting & the quality of their profile on the website. These 100 will be further narrowed down to 25, then 9 & finally 3 by a jury set by the promoters. The final 3 will go for an all expense paid drive in the Mitsubishi Cedia Sports car allotted by the company. The challenge is to drive 3000 kilometers in 10 days and tell the world about your travel experience through your blogs, twitter & other online social media forums. Well, name “Driving Challenge” sounds like some sort of driving race or sports rally, ain’t it? But this is definitely neither of it. In fact here the winners will be decided based on number of posts (videos/ blogs/ pictures) uploaded by the finalists during the drive phase & quality of their posts uploaded. The final winner will get to win a cash prize of Rs. 10 lacs! Interesting, very interesting! You can read more details of the contest rules here.

I think I liked almost everything about this campaign. But some aspects which are surely worth highlighting are:

  • Content / Word of mouth: In an era where content matters so much & online word of mouth can make or break a brand, I think this is definitely a unique way which Cedia has adopted to create content & positive pages online. What a better way to generate online buzz than blogs & tweets these days. To add to that the whole contest is based on the quality of content.
  • Effective targeting: This was a launch of a “sports” car & I think Mitsubishi did a great thing by taking a social media route as that’s where today’s young urban Indian is available. It’s really great to observe a shift towards digital medium for as important campaign as launch of a new product.
  • Cost effective: As per the official reports, this website was a huge success in its first few days itself. The website was launched on 22nd June’09 and received 2.06 lacs unique visitors as on 8th July’09. Well, definitely huge number of hits in a very cost effective way. A launch campaign to create an equivalent buzz if done through only a traditional media route would definitely have costed the company more.
  • Online & offline synergy: This initiative definitely proved that digital campaigns are not mere extensions of traditional ones. In fact in case of The Great Driving Challenge, the initial buzz was on online medium with actual execution being on ground – a perfect marriage between new age & traditional marketing so to say.

Overall an exemplary initiative for sure, let’s wait to hear for some statistics from Cedia to know the actual impact of this campaign.

Re-branding of Sony Television

June 24, 2009

I got the chance to catch up on television tonight after almost 3-4 weeks & when I saw the complete video “ghar aayi hai khushi” today I realized that it’s a promo video of Sony channel itself. I liked the video, have watched it earlier in bits & piece but somehow because of this line “ghar aayi hai khushi” I used to think it’s a promo campaign of yet another crappy soap from Sony.  But few minutes on that channel and I think I was very pleasantly surprised.

I wasn’t aware that Sony has gone for such a major facelift in last 3-4 weeks. Yes, Sony did create a noise during IPL with its “Badal Rahe Hain Hum” campaign but it was good to see this badlaav not only in terms of just a branding campaign but overall programming too. They have launched fresh content during prime time and for a change this time they have taken themselves away from saas-bahu, typical Indian family sagas or singing-dancing reality shows. I got the chance to go through two out of their five (Rani Padmini, Palampur Express, Bhaskar Bharti, Ladies Special & Entertainment ke liye kuch bhi karega ) new programs and I liked both of them. They looked fresh & appealing.

I think this re-branding exercise was much needed from Sony. Once a number 1 channel, they had really lost the game to their competitors over a period of time. Not only they lacked the pull in their existing content, they were lacking innovation in their new content too. After all, for how long only Indian Idol or CID could have helped them sail through the competition? I as a viewer don’t remember when was the last time I would have watched any program with interest on Sony. And with some millions of singing reality shows I had lost complete interest in the last season of Indian Idol as well. Now let’s see if this re-launch of Sony really helps them in upping their ratings once again. The last total GRP rating which I had read was definitely not having Sony in top 3. These slots were occupied by Star, Colors & Zee as per TRP ratings for the week ending 13th June’09. But then it was hardly 2-3 weeks since they had launched their new programs. So, would be good to observe the future ratings & fate of this re-branding campaign of Sony.

 

Why marketers should use Twitter?

May 28, 2009

Update on 30th May’09: ssp

I had personally joined twitter more than a year & half back but was not an active user of the account then. Initially, I just used to read updates from the people whom I was following & then slowly got into posting my updates too. In fact I became totally active (rather addictive ;)) almost after six months of opening my account & the more involved I got into this the more I realized the power of it. Very soon I opened an account on behalf of the company where I work & started tweeting about the updates of my company. Well, what started just as an update mechanics is now converted into a full-fledged customer interaction medium. I’m totally amazed at the viral effect & the potential of this medium from promotion & customer engagement point of view. I occasionally keep on reading about twitter & it’s phenomenal growth etc., but based on my personal experience with twitter I think I have come to a conclusion that this medium is definitely a must for every new age marketer who wants to be in touch with his net savvy (or shall I say tweet-savvy) customers. Here is why:

  • Creating & Tracking Brand Buzz: I have found twitter to be one of the best mediums for being updated with what people are writing about your brand. I’ve used  other popular alert services including the ones for twitter too but I find the “search” option on twitter to be really a smart way of being updated about “at the moment” buzz of your brand. It surely gives a real time insight into your customer satisfaction, dissatisfaction, needs & gaps of your service.
  • Word Of Mouth (Or Tweet of mouth :-)) : While a negative tweet definitely harms your image but a positive tweet followed by different retweets surely leads to excellent word of mouth marketing. There is this one guy who was having problems with our service, I read his negative tweet which he had written just 2 minutes ago, I immediately escalated it to our internal service delivery head & in next 5 minutes the guy got a call from our service head. The guy got so impressed that he immediately tweeted about the power of twitter w.r.to. customer service. In next 15 minutes when his problem was solved he ensured to mention the prompt action taken by our company in so many tweets of his and was all gaga about the service attitude & brand promise of our company. Thanks to all his retweets which gave us a positive boost to our brand that day. After that my SD head ensures to search for keywords related to our service every 2 hours 🙂
  • Competition Tracking: If your competitor is also active on twitter, then toh wah bhai wah! Isko kehte hai chandi ho jana! Easiest & fastest way to be abreast with what competitors are doing as well as how many customers are dissatisfied by your competitors is to search your competitor related keyword in twitter. I’m telling you it’s a very effective medium for competitive taka-jhaki 😛
  • Customer Feedback / Suggestions: It’s definitely a very quick medium to seek feedback before any new launch or for announcing any new update / feature / product etc. And thanx to tweet-savvy customers they give you some very genuine feedback immediately.
  • Potential Targetting: Highly effective medium to reach out to potential customers too, check out who is looking out for your kind of service & reach the potential TG in a smart way.

Serious word of caution: When I say it’s an effective medium for marketers to promote & engage, this does not mean it should be used as a free tool for SPAMMING. Beauty of twitter is that twitter users till date DETEST spamming a lot. So, don’t go ahead posting only URLs or your service related promotions. You’ll only lose the interest of your followers & it just takes a few micro seconds to “unfollow” your brand. If it is fast method to engage, it is equally fast to un-engage. So, think again before you start abusing this medium. Key is to interact, talk, engage personally & tweet something which your followers can look forward too :). If you’ve captured the attention, you can definitely promote your brand in a more involved way.

Kingfisher Holidays – IPL promotion

May 25, 2009

It was the last commercial break during IPL last night & guess the 1st ad being aired in that break??? Well, it was for a holiday site asking to book tickets for South Africa to catch live IPL match! :O – yea that was my first reaction esp. because it was from brand none other than Kingfisher who was promoting kingfisherholidays.com with call for action to book tickets NOW to catch live IPL (don’t remember the exact text, else would have loved to post the same here J)!!! LOL, book tickets at the time when the finals of IPL was hardly 5 minutes away :D, wondering were they offering some “reach SA on a blink” kinda service or what! Curious enough I landed on their website today only to find their IPL banner running on the home page till now. Looks like the group is too busy grieving over the loss of RCB to change the communication till now. If it was at one place it could have been understood as mistake or oversight but if their home page is having the promo banner (scrn shot taken on 25th May’09 at 7:15 pm) saying this, they what can I say? Wake up guys, wake up!

Kingfisherholidays

Kingfisher Holidays had partnered with DLF IPL 2009 & were offering some exclusive tour packages for South Africa to all cricket fans. While the idea was good & I’m sure they would have gained good traction out of it but then while managing their communication I think they should have taken care of implementation bit more closely. If at all they wanted to utilize the last slot too to promote their holiday portal, maybe they could have done it in a better way like a general brand message thanking all who used the portal to travel to SA or a different call for action instead of this. Hmmm…execution guys, execution!

Zoozoos popular than celeb endorsers?

May 11, 2009

Well, it’s Zoozoos & only Zoozoos all over, be it any marketing meeting which I attend or a casual chat amongst group of friends, “zoozoos” is definitely one of the topics which has to crop up in any such marketing discussion these days. I don’t think I want to write any review on Zoozoos ads or my insight on these commercials, simply put this concept is outstanding & has become a phenomena in itself. If you want to read more about the birth of this idea you can read it here and success of this concept especially in digital media can be read here.

I think Zoozoos are the cutest characters ever created in the ad world and I have got so hooked on to this characters especially in online world that these days I log on to my facebook account to see updates from “Zoozoos”. Yeah that’s absolutely right; such is the impact of Zoozoos on consumers like me! As I am writing this post, official fan club of Zoozoo on facebook is having 143,777 fans. And this was 143,112 just when I started writing this post 3-4 mins back. I know of people who don’t miss commercial breaks between IPL matches to just catch up on Zoozoos & have joined twitter specifically to follow updates of Zoozoos. Their videos, ringtone, photos, quizzes, facebook app, sound bytes – everything is so cute but as per me cutest are their emoticons & wallpapers. My laptop currently is adorned with the following Zoozoo wallpaper :-).

Zoozoo

Now, as I was thinking of winding up this post I refreshed the facebook page again & Zoozoo fan club has reached 143,642 members already. Well, 530 new fans in just 15 minutes…need I say anything more? Hats off to the brains behind this campaign, truly a marvelous work. Zoozoos are the latest stars & definitely more popular as endorser than many bollywood & sports celebrities.